Job Details

Library Clerk

Under general supervision answers multi-line telephone, directs calls or takes messages, greets and assists the public, collects necessary information from potential patron and enters it into the computer program. Issues new patron a library card and explains all benefits. Assists patrons in finding materials, using computers, and using the printing hardware. Makes copies, faxes, collect fees and operates the cash register. Checks materials in and out, shelves and keeps all materials organized. Assists in keeping all work areas neat and organized. May be required to perform light janitorial duties.

The following duties are normal for this position. The omission of specific statement of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this position. Other duties may be required, assigned and expected aside from those set forth below to address operational needs and changing operational practices.

• Answering multi-line telephones and directing calls or taking messages
• Providing visitors and callers with information
• Collecting all needed information and inputting it into computer before issuance of a library card
• Checking all materials in and out
• Collecting fees and placing all fees in the cash register, printing and providing patron receipts
• Shelving all materials
• Assisting patrons in accessing and using library computers and Wi-Fi including document creation, job applications and use of the internet
• Informing patrons of upcoming events
• Stocking supplies as needed
• Faxing documents and printing copies for the public
• Completing light housekeeping duties throughout the library

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities required for this position would be:

High School Diploma, GED or equivalent training and experience

Previous experience working/volunteering in a library preferred

The following generally describes the knowledge and abilities required in order to successfully perform the assigned duties of the position:

• The use, operation and capabilities of office equipment
• Database, word processing and circulation software

Read and comprehend regulations, guidelines and the Dewey Decimal System

Write with proper grammar, style, syntax and spelling

Verbally communicate to interpret policies and procedures, inform the public and converse with personnel

Perform mathematical calculations

Operate office equipment and machines including computers, cash registers, scanner, fax machine and copier

Establish and maintain effective working relationships with department staff and the general public

Work from direction where general objectives are established

Work in a constant state of alertness and in a safe manner

Work location will primarily be indoors at the Library; however, special community outreach programs may involve commuting and presenting at area schools, centers, etc.

See accompanying page for details

Library patrons, Director of the Library and other Library employees