Job Details

divh2Automotive Service Advisor/h2pAre you an automotive expert with 4 valid ASE certifications? Ready to put your automotive expertise to work in a role that offers flexibility, competitive pay, and the chance to make an impact? Enterprise Fleet Management is looking for skilled Service Advisors to join our growing team and help us deliver on our vision to be the worlds most trusted mobility company!/ppAs a Service Advisor, youll be the trusted expert guiding maintenance and repair decisions for our clients and vendorsensuring fleets stay on the road, costs stay under control, and downtime is minimized./ph3Why Youll Love This Role/h3ullistrongFlexibility:/strong Work 100% remotely from your home in Orlando, FL/lilistrongCompetitive Pay:/strong The starting pay range for this position is $24.75 - $26.75/hr. base pay + shift differentials + ASE certifications/lilistrongConsistent Schedule You Can Count On:/strong Enjoy a stable 40-hour workweek within department hours of Monday-Friday, 6 am - 9 pm CST, and Saturday, 7 am - 4 pm CST/lilistrongImpact:/strong Help businesses keep their fleets running smoothly and efficiently/li/ulh3What We Offer/h3ullistrongComprehensive Benefits:/strong Paid vacation and choice time days, medical/dental/vision coverage, 401(k) with employer match, profit sharing, employee discounts, and more./lilistrongExtra Earnings:/strong Additional pay for valid ASE certifications you hold in the below list and weekend/evening shifts./lilistrongA1-A9, B5, T1-T8, E1-E3, L1-L4, F1, G1, C1, X1./strong/lilistrongGrowth Development:/strong Access to training and advancement opportunities with a global leader that invests in your development and upholds integrity in every decision./li/ulpEnterprise Fleet Management, a business line of Enterprise Mobility, manages over 765,000 vehicles across North America. With more than 50 offices nationwide, we provide customized fleet solutions for businesses and government agencies. Our success is built on doing the right thingfor our customers and employeesevery time./ph3Responsibilities/h3pAs a strongService Advisor/strong, youll be the trusted expert for maintenance and repair decisions. Your role will include:/pulliReviewing scheduled and unscheduled repair orders for accuracy and cost-effectiveness./liliRecommending proper maintenance intervals, repair procedures, and pricing./liliSupporting Fleet Management offices, clients, and vendors to minimize downtime and control costs./liliReviewing and applying automotive maintenance and repair expertise to provide timely advice on repair orders submitted from external partners by phone and email, in an efficient and friendly manner./liliReviewing proposals to ensure proper repair and maintenance services are performed according to manufacturers recommendations, interval-based timing, applied knowledge of vehicle history, and appropriate pricing for suggested services./liliNegotiating changes or corrections to order pricing when inconsistent with standards, assess and apply proper warranty and post-warranty applications while creating and issuing purchase orders; explain our operating procedures to clients, groups and vendors./liliAnalyzing clients business needs and repair orders to create and assess solutions; contact clients to provide recommendations, explain proposed procedures, and gain approval./liliIdentifying opportunities and make recommendations to Groups and leadership across internal business lines for full maintenance service proposals, repairs charged to the clients, and opportunities to cycle vehicles in favor of repair./liliFielding calls from drivers, evaluating specific needs to locate and suggest proper and cost effect service locations for clients./li/ulh3Requirements/h3ulliMinimum of 4 valid ASE certifications (no expired certifications) in the following list: A1-A9, B5, T1-T8, E1-E3, L1-L4, F1, G1, C1, X1./liliMust live in Orlando, FL or surrounding counties/liliSix (6) months of customer service experience required/liliTwo (2) years of automotive maintenance, repair consultation or dealership service department experience required/liliDegree in Automotive Technology preferred/liliBasic proficiency with Microsoft Office applications (Word, Excel, and Outlook)/liliMust have the ability to meet all work from home technical requirements/liliMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future/li/ulh3Competency Based Qualifications:/h3ulliExecuting/liliCustomer Service/liliDetail Oriented/liliAnalyzing/liliCommunication/liliFlexibility/li/ulh3Work from Home (WFH) Requirements:/h3ulliMust have reliable and consistent high-speed internet access provided by a terrestrial cable or fiber provider (no DSL or satellite)/liliHigh-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms. (Please validate using a speed test tool such as a href=