Job Details

Service Manager

The Service Manager is responsible for the customer-focused and efficient operation of the dealership's service department. The service manager will operate the department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records. The Service Manager is responsible for ensuring a customer experience that meets or exceeds the manufacturer's customer satisfaction index and for monitoring and improving customer satisfaction. The service manager also carries out this responsibility by building customer relationships, creating a good work environment and properly managing the assets of the department.

Lead The Future Of Automotive Retail

At AutoNation, innovation drives everything we dofrom automotive retail to vehicle service to automotive finance. As a Fortune 200 company, we're looking for leaders who are ready to shape the future of automotive retail.

Why You'll Love Working Here

National scale with entrepreneurial spirit

Inclusive culture and diverse leadership

Competitive compensation and benefits

Opportunities to make a real impact

Our values and culture

What We're Looking For

Proven leadership experience

Strategic thinking and execution skills

Passion for innovation and people development

What Are The Day-To-Day Responsibilities?

Assist all subordinate service and sales personnel in all phases of their job descriptions

Properly document employee behavior that may result in punitive job actions such as termination

Report to management any circumstances that compromise the integrity of the dealership

Work with the parts department as appropriate to ensure proper stocking of high use parts

Collect accounts receivable for service work

Obtain competitive bids on all tools, equipment, sublet repairs, supplies, etc.

Ensure that service department employees follow safety policies and practices and that they report any and all accidents immediately

Ensure that all required technical publications, periodicals, bulletins, etc. are obtained, kept up-to-date and properly maintained

Quality check completed jobs

Ensure that all the necessary shop equipment is in proper working condition

Ensure that customer inconveniences, complaints and misunderstandings are dealt with fairly and quickly

Ensure that proper service sales techniques are being used

Meet with fixed operations director and general manager at least once a month to review current service department performance, set future performance objectives, promotional activities or any other matters

Communicate with customers before issues arise and get involved in escalated customer issues

Maintain accurate records and insure warranty parts retention as outlined, following all manufacturer requirements as outlined in manufacturer and company policy and procedures manuals

Maintain the highest possible standards of workmanship, advise technicians of service CSI on a monthly basis

Serve as liaison with factory representatives in the absence of fixed operations or service director

Establish and maintain a good working relationship with customers to encourage repeat referral business

Monitor staffing levels, compensation levels and department turnover

Assure proper repair order flow to satisfy warranty/dealership/business office requirements

Maintain reporting systems required by general manager, company and manufacturer

Establish and maintain a good working relationship with vocational and technical schools to enhance recruitment activates

Direct and schedule the activities of all department associates

Hire, train, motivate, counsel and monitor the performance of all service department staff

Understand and comply with federal, state and local regulations that affect service and parts operations, such as hazardous waste disposal, OSHA right-to-know act, etc.

Assist in development of annual service budget for use in connection with annual sales forecast

Maintain customer satisfaction index rating above that of manufacturer or dealership average

What Are The Requirements For This Job?

High School diploma or equivalent

Three to Five years of experience in an auto repair facility

Two plus years of supervisory experience

Excellent verbal and written communication and interpersonal skills

Proficient knowledge of dealership computer systems

Must have a valid driver's license

Ability to drive manual transmission vehicles

Demonstrated customer service skills

Previous industry knowledge of overall operations, management and wholesale relations (preferred)

Exciting Benefits And Perks Await You:

Competitive compensation and 401k matching

Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.

Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear

Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.