Job Details

Call Center Representative (Service Intake Liaison)

TEKsystems is hiring a large group of fully remote Call Center Representatives to assist a client based in Pennsylvania. These positions will start on 12/17 and will be full-time remote. The client will provide all equipment. If you are interested, please apply with your most up?to?date resume a recruiter will contact you as soon as possible. This position will be filled quickly.

Qualifications

• High speed internet connection
• 1?2 years of call center/customer service experience, preferably in a technical support role
• Strong knowledge of Microsoft Office

Job Description

As a Service Intake Liaison, you will act as the critical link between customers and our service technicians, ensuring smooth communication and efficient resolution of service needs. You will serve as subject?matter expert and real?time troubleshooter for customers experiencing issues, while coordinating with technical teams to deliver timely solutions. This role requires exceptional customer service skills, technical understanding, and the ability to manage high?volume inbound inquiries with professionalism and accuracy.

Hours

40?hour work week, 8?hour shift between 7:00?am6:30?pm EST Monday?Friday.

Pay

$18.50 per hour.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan pre?tax and Roth post?tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long?term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation or sick leave)

Location & Type

This is a contract?to?hire position based out of Charlotte, NC, and is a fully remote role.

Application Deadline

This position is anticipated to close on Dec 11, 2025.

Equal Opportunity Employer Statement

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.