Job Details

Job Overview:

The Work Control Service Order Dispatcher will support APTIM Federal Services by successfully receiving, recording, and distributing a wide variety of Demand Maintenance Orders (DMO) in a call center environment, while utilizing systems including Maximo, General Fund Enterprise Business System (GFEBS), and Army Maintenance Activity (ArMA). This position also provides support to government, management team, project coordinators, and shops while ensuring proficiency of work and meeting deadlines while adhering to office procedures.

Key Responsibilities/Accountabilities:

• Receives a variety of inbound calls from customers across the Ft. Benning installation regarding DMO requests for HVAC, plumbing, electrical, grounds services, building monitoring, alarm maintenance, locksmith, and appliance services.

• Records caller information and the service requested to input DMOs in Maximo, GFEBS, and ArMA.

• Prioritizes DMOs based on level of urgency and service requested.

• Assists with converting Individual Job Order (IJO) 4283 into a DMO service order.

• Attend departmental meetings and trainings.

• Other job duties as assigned

Basic Qualifications:

• Must have at least 1-3 years of experience being a Service Order Dispatcher

• Valid State Driver's License

• Meet requirements for: drug screening, background check, and MVR check (MVR points are subject to company policy)

• Must be able to obtain Common Access Card (CAC)

Who we are and what we do:

ABOUT APTIM

APTIM is committed to accelerating the transition toward a clean and efficient energy economy, building a sustainable future for our communities and natural world, and creating a more inclusive and equitable environment that celebrates the diversity of our communities. We specialize in environmental, resilience, and sustainability and energy solutions, as well as technical and data solutions, program management, and critical infrastructure. For every challenge our clients face, there is an opportunity for APTIM to innovate a fit-for-purpose solution that will raise your organization or community to a new standard of excellence.

What you can expect from APTIM:

? Work that is worthy of your time and talent

? Respect and flexibility to live a full life at work and at home

? Dogged determination to deliver for our clients and communities

? A voice in making our company better

? Investment into your personal and professional development

Wage Rates & Union Benefits

Wage rates and fringe benefits for this position are governed by terms of a collective bargaining agreement (CBA) between the company and a union with jurisdiction for the job location.

CBAs for union projects typically include a retirement plan (such as a pension, annuity, or 401(k)), health insurance (e.g., medical, dental, vision), and other benefits. APTIM pays the costs for some fringe benefit plans for employees working on union projects. Under some CBAs, however, you may be required to contribute a percentage of your wages toward the cost of these benefits.

Additionally, you may also qualify for paid sick leave, paid holidays, paid vacation, and supplemental insurance plans (e.g., life, short-term disability, long-term disability). The CBA contains the terms and conditions of eligibility as well as information about any costs to you.

APTIM's Human Resources department is prepared to answer any questions you might have about wage rates, fringe benefits, and their cost.

As of the date of this posting, a good faith estimate of the current pay range for this position is $24.47 per hour.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may make their request known by e-mailing ...@cbifederalservices.com or calling 855.###.#### for assistance.

EOE/Vets/Disability