Job Details

We're seeking an experienced and strategic medical communications leader to lead key client relationships and drive sustained growth across a portfolio of large-scale accounts. This role requires a hands-on leader who can independently manage flagship accounts while coaching and empowering a team of junior team members to drive business growth.

This is a senior-level opportunity for someone who excels at client leadership, is commercially minded, and thrives in a fast-paced, evolving environment.

Key Responsibilities

• Client Leadership & Strategic Growth: Independently lead major client accounts. Serve as a strategic partner, identifying and executing against growth opportunities within client organizations. Develop and implement account growth plans that align with client goals and business priorities.

• Team Leadership & Coaching: Mentor and guide a team who manage their own client accounts. Provide coaching and feedback on revenue generation strategy, growth planning, and client relationship management. Create a culture of ownership, accountability, and continuous development.

• Commercial Strategy & Accountability: Lead with a commercial lens—ensuring internal plans and team activities directly support revenue growth. Oversee financial health of accounts including forecasting, revenue tracking, and growth metrics. Drive cross-sell and upsell opportunities by aligning internal capabilities with client needs.

• Thought Partnership & Innovation: Act as a trusted advisor to clients, bringing a clear point of view and constructively challenging assumptions where necessary. Stay ahead of industry trends, particularly in digital communications and patient-centric strategies, and guide clients toward innovative solutions.

Candidate Profile

Must-Have Experience & Traits

• 8+ years of progressive client services experience within Medical Communications or related fields, with demonstrated success in account growth
• Bachelor's degree in science or relevant field
• Proven leadership experience managing both client relationships and internal teams
• Strategic mindset with strong commercial acumen; able to connect business goals with client solutions
• Skilled in coaching others to think commercially and drive results through structured planning
• Comfortable with ambiguity and fast change; brings an entrepreneurial, problem-solving mindset

Strong Fit If You Are

• Proactive and influential in client conversations
• Comfortable pushing back with strategic rationale and guiding clients toward better outcomes
• Passionate about scaling accounts through commercial insight, not just great delivery.
• Collaborative but confident, able to lead from the front while developing others.