Job Details

The Customer Network Solutions Engineer plays a critical role in providing Hyperscale customers on‑demand product (Hardware / Software) support, onboarding, integrating, and optimizing our optical transport solutions within Hyperscaler environments. Works closely with the customer account team, Customer Success team, PLM, Validation Lab, and Engineering/R&D to ensure fast time to value (TTV) and seamless delivery and performance of our DWDM systems in large‑scale, mission‑critical networks.

Responsibilities

• Lead the onboarding and integration of DWDM transport systems in Hyperscaler production environments as part of new product introduction.
• Collaborate with Account Team, NPI, PLM, and Nokia training team, to understand customer roadmap, and develop customized remote and on‑site training, so that customers are properly onboarded and trained on new products being introduced.
• Works programmatically with internal support teams, including Deployment, Tier 4 Technical Support, Customer Success, and Rapid Response Team (R&D), ensuring mission readiness for new solutions.
• Working with lab personnel, supports lab trials, proof‑of‑concepts (PoCs), and interoperability testing with third‑party equipment.
• Provide hands‑on support for installation, configuration, testing, and troubleshooting of optical hardware and software in Nokia labs and customer labs (support both onsite and virtual).
• Collaborate as lab‑based SME with SE account team to validate design and transport solutions that meet performance, scalability, and reliability requirements.
• As part of increased product adoption and sustaining activities, creates custom Hyperscaler‑specific documentation and conducts remote training sessions for customer engineering teams.
• Act as a technical liaison between customers and internal teams (PLM and R&D) to drive product improvements and resolve complex customer solution requirements.
• Serves as a Hyperscaler Technical SME to the SE, CSEM, Tier 4 Technical Support, Engineering / R&D (RRT), and Deployment Team during highly complex technical escalations. Assists with creating technical documentation, action plans, scripts, etc.

Qualifications

• Graduate degree in electrical engineering, or related field, 7 years of experience.
• SME on LH and Metro Transport solutions for Hyperscalers (e.g., Microsoft, Oracle, Meta, Google, Amazon).
• Deep understanding of optical layer technologies including ROADM, EDFAs, mux/demux, coherent optics, and wavelength planning.
• Position requires excellent presentation skills for customer‑facing engagements: live lab demos, troubleshooting sessions, postmortem presentations, etc. Proficiency in using optical test equipment (OTDR, OSA, BERT, etc.).
• Familiarity with Layer 1/2/3 protocols and network management systems (SNMP, NETCONF, RESTCONF, YANG, RESTful APIs, ZTP, Declarative Config, gRPC).
• Strong scripting skills (Python, Bash, etc.) for automation and diagnostics.
• Strong organization and project management skills are a must. Experience working within a lab environment.

Nice to Have

• Familiarity with Infinera Optical products a plus.