Job Details

Job Description
The Admissions Coordinator plays a key role in ensuring a smooth, compassionate, and efficient admissions process for families and their teens entering our programs. This role is responsible for managing inquiries, guiding families through the intake and enrollment process, and working closely with internal teams to ensure youth are placed appropriately based on their needs and strengths.

Requirements
Key Responsibilities

• Serve as the first point of contact for prospective participants, caregivers, referring professionals, and community partners.
• Respond to inquiries via phone, email, and online platforms with professionalism, warmth, and clarity.
• Facilitate the intake process, including application reviews, eligibility screenings, and coordination of intake interviews.
• Maintain accurate and confidential participant records in accordance with HIPAA, FERPA, and internal guidelines.
• Coordinate with program, remote, and administrative staff to ensure timely communication and onboarding for new participants.
• Develop and maintain tracking systems to monitor inquiries, application statuses, and admission outcomes.
• Participate in staff meetings, training sessions, and organizational events as needed.

• Bachelor's degree in marketing, communications, social work, education, psychology, public health, or a related field (or equivalent experience).
• Minimum of 2 years of experience in admissions, youth services, nonprofit coordination, or a related field.
• Strong interpersonal and communication skills, with a trauma-informed and culturally responsive approach.
• Ability to manage sensitive information with discretion and maintain confidentiality.
• Highly organized, detail-oriented, and comfortable managing multiple priorities simultaneously.
  
  Proficient in Google Workspace, and CRM or case management systems (e.g., Salesforce, Apricot).
• Ability to be teachable and a strong team player always working for the goals of the organization and the families we serve.
• Passion for working with youth, families, and putting hope within reach.