Job Details

Who We Are

At Kahuna, we help organizations unlock workforce potential through advanced skills management technology. Our modern platform enables enterprises across healthcare, energy, manufacturing, and other complex industries to gain deep insights into workforce capabilities, align talent to business needs, and optimize training and competency programs.

The Customer Success team plays a critical role in delivering measurable value by driving adoption, operational efficiency, and strategic workforce transformation for our customers.

Role Overview

As an Enterprise Implementation Specialist, you will lead complex, multi-site implementations of Kahuna's Skills Management platform, ensuring seamless deployment, rapid adoption, and long-term customer success.

This role blends project leadership, technical expertise, and business acumen to help organizations successfully navigate onboarding, data migration, system configuration, and change management.

You will serve as a strategic partner to organizational leaders, guiding enterprises through workflow transformation and ensuring Kahuna delivers measurable business outcomes.

Key Responsibilities

Enterprise Onboarding & Implementation Leadership

• Lead end-to-end delivery of large-scale, multi-site implementations from kickoff through go-live.
• Manage project scope, timelines, risks, and stakeholder expectations across complex enterprise environments.

Solution Design & Governance

• Facilitate solution design workshops to translate business objectives into scalable configurations of Kahuna's platform.
• Participate in governance processes, including Kahuna's internal Solution Design Board, to ensure quality and consistency of implementations.

Integration & Data Management

• Lead integration planning and execution with enterprise systems (HRIS, LMS, ERP) using API, SFTP, and other data transfer methods.
• Oversee secure data import/export, conduct validation checks, and ensure system interoperability.

Change Management & Enablement

• Partner with customer leaders to develop communication, training, and rollout strategies that accelerate adoption.
• Provide best practices for competency management, workforce planning, and operational transformation.

Testing, Deployment & Go-Live Support

• Manage UAT cycles, go-live readiness, and transition to production environments.
• Ensure customers are equipped for successful rollout across departments and locations.

Value Realization & Continuous Improvement

• Define and track key success metrics (e.g., time-to-value, adoption rates, operational efficiency).
• Collaborate with Customer Success and Product teams to optimize customer value and identify expansion opportunities.

Customer Advocacy & Strategic Partnership

• Serve as a trusted advisor to managers and executives across industries.
• Influence product roadmap priorities by representing enterprise customer needs.

Cross-Functional Collaboration

• Work closely with Sales, Product, Engineering, and Customer Success to ensure customers achieve desired outcomes and long-term success with Kahuna.

Key Requirements

• 3+ years of experience leading SaaS implementations, enterprise projects, or workforce technology deployments.
• Proven ability to manage multi-site, multi-stakeholder implementations with competing priorities and tight timelines.
• Strong understanding of organizational structures, workforce development, and competency-based programs.
• Hands-on experience with HRIS/LMS integrations, data migration, and system interoperability (API, SFTP, etc.).
• Confident communicator who can engage both executive sponsors and technical teams with clarity and credibility.
• Analytical mindset with a bias for action — able to diagnose issues, problem-solve quickly, and maintain forward momentum.
• Comfortable documenting business and technical requirements, creating reusable implementation templates, and contributing to process improvements.

Preferred Qualifications

• Experience implementing SaaS solutions within complex or regulated industries (Healthcare, Energy, or Manufacturing preferred).
• Familiarity with enterprise systems and data flows across HRIS (Workday, SAP, Infor) and LMS platforms (Cornerstone, Relias, Docebo).
• Proven ability to engage and influence senior stakeholders (Director to VP/C-suite) during digital transformation initiatives.
• Strong understanding of data management, change enablement, and governance models in large organizations.
• Formal training or certification in Project or Change Management (e.g., PMP, Agile, Prosci) is a plus, but not required.

Why Join Kahuna?

• Impactful Work – Drive enterprise-level workforce transformation and skills strategy for global organizations.
• Collaborative Culture – Work with passionate professionals committed to innovation, transparency, and customer success.
• Professional Growth – Build deep expertise in SaaS, large-scale implementations, governance, and workforce analytics.
• Hybrid Flexibility – Houston-based hybrid environment with occasional travel for key customer engagements.