Job Details

Remote Customer Service Specialist - Remote

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By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Remote Customer Service Specialist - Remote

Schedule: Sun/Mon/Tues/Wed/Fri 9:30am–6:30pm EST

Primary Purpose

To provide exceptional customer support on Sedgwick's primary temporary housing line by assisting policyholders, adjusters, and partners with housing‑related inquiries. This role is responsible for handling inbound calls, processing hotel extensions, supporting billing‑related questions, and performing administrative tasks to ensure accuracy, timeliness, and quality service across all housing operations.

Essential Functions and Responsibilities

• Answer inbound calls from insureds/policyholders, adjusters, hotels, and property managers in a professional, friendly, and compassionate manner.
• Serve as the first point of contact for housing‑related inquiries, demonstrating strong service and problem‑solving skills.
• Learn the functions of each department in order to accurately resolve issues and answer questions.
• Accurately and efficiently enter new housing claims into the system.
• Monitor inbound email for claim questions, approvals, and new housing requests.
• Contact insureds via text and email to confirm hotel extension needs.
• Update and maintain the hotel database to ensure accuracy and uniformity.
• Extend hotel stays for clients currently in‑house.
• Retrieve hotel folios (receipts) from properties for completed and partial stays.
• Audit hotel folios and related claims for billing accuracy, compliance, and documentation.
• Verify and maintain accurate data across internal systems.

Additional Functions and Responsibilities

• Perform other duties as assigned.
• Support the organization's quality program(s).

Qualifications

Education & Licensing

Bachelor's degree or equivalent from an accredited college or university preferred.

Experience

Four (4) years of experience in claims processing or related business experience, or equivalent combination of education and experience required. Insurance or finance industry experience preferred.

Skills & Knowledge

• Working knowledge of billing and reconciliation systems, claim systems, financial services, and insurance products.
• Excellent oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Excellent analytical and interpretive skills, including efficient use of MS Excel.
• Excellent problem solving and resolution skills.
• Strong organizational skills.
• Ability to maintain confidentiality.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

Work Environment

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental

Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work‑related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical

Computer keyboarding, travel as required.

Auditory/Visual

Hearing, vision and talking.

NOTE: Credit security clearance, confirmed via a background credit check, is required for this position.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Always accepting applications.

The range of starting pay for this role is $17/hr.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.

If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.