Job Details
Financial Aid Specialist
2025-11-04 Alabama Community College System Phenix City,AL
Description:
Anticipated Start Date: As soon as possible, or as negotiated.
Essential Duties and Responsibilities
In addition to adhering to the policies, procedures, and guidelines as specified by the Chattahoochee Valley Community College Employee Handbook, United States Department of Veteran Affairs, Alabama State Approving Agency, Alabama Community College System Board of Trustees, the Dean of Students and Campus Services, and the Executive Director of Student Financial Aid Operations and Title IV Compliance, duties include the following: Additional duties may be assigned by the Assistant Director of Student Financial Aid Operations, Executive Director of Student Financial Services & Title IV Compliance, the Dean of Students and Campus Services, or the President:
1. Maintain regular and predictable attendance.
2. Perform routine clerical duties to support the administration of the office, including data entry, typing, filing, copying, faxing, scanning, and answering the telephone and email messages.
3. Disseminate financial aid information to students and prospective students.
4. Assist students during registration and advance registration periods.
5. Serve as the first point of contact for all student inquiries, including in-person, phone calls, and emails.
6. Answer general financial aid questions related to applying for financial aid.
7. Assist in the maintenance and storage of financial aid student records, ensuring that all information is accurate and complete.
8. Scan and enter data for each financial aid student record, ensuring that all information is accurate and complete.
9. Work with small groups (such as student tours) to inform of financial aid availability and the application process.
10. Advise students, including Title IV, Scholarship, and Veterans' Affairs (VA) students.
11. Ensure timely and accurate reporting of financial aid programs.
12. Assist with the implementation and applying Institutional and Foundational Scholarships.
13. Manage the day-to-day functions of processing Veteran Education Benefits, including serving as the School Certifying Official for VA Education Benefits.
OTHER DUTIES AND RESPONSIBILITIES:
1. Adhere to all policies and procedures set forth by the College.
2. Maintain confidentiality of identified sensitive information and of departmental information
3. Remain current in and enhance professional knowledge and skills through professional development and continuing education.
4. Interact with and serve diverse student and employee populations in a courteous and friendly manner.
5. Recruit potential students, both traditional and nontraditional to the College, and assist in retention efforts.
6. Represent the institution in a positive manner.
7. Participate in registration and schedule adjustments as assigned.
8. Serve on committees as assigned
9. Participate in graduation and other College activities.
10. Participate in the College's planning process.
11. Perform other duties as assigned.
12. Perform clerical duties associated with the Financial Aid Office and Center for Excellence for Veteran Student Success (CEVSS), including acknowledging and greeting all students and visitors, answering a multi-line telephone, responding to emails, managing and directing student traffic.
13. Maintain knowledge of modern business communication, including style and format of letters, memos and reports.
14. Maintain knowledge of filing and records management to include control of documents in storage retrieval of records and transfer and storage of documents.
15. Maintain knowledge of college policies and procedures.
16. Demonstrate skills in the use of Microsoft Office applications to include Word, Excel, and PowerPoint.
17. Demonstrate ability to understand directives, policies, procedures, administrative handbooks and similar material.
18. Demonstrate ability to establish priorities and work without close supervision.
19. Demonstrate ability and willingness to maintain confidentiality.
20. Interact with and serve diverse student and employee populations in a courteous and friendly manner.
21. Adhere to College standards of professionalism and confidentiality, including courteous and friendly interactions with other CVCC employees and represents the institution in a positive manner.
22. Maintain appropriate work hours as outlined in State and College policies and assigned by supervisor or dean.
23. As Campus Security Authority (CSA), report to the official or office designated by the institution to collect crime report information, such as the campus police or security department, those allegations of Clery Act crimes that the CSA concludes were made in good faith.
Qualifications
Application Procedures/Additional Information
All correspondence with applicants regarding this search process will be sent via e-mail.
Applicants must meet the minimum qualifications indicated on this vacancy announcement and must submit a complete application packet via the online process by the deadline date in order to be considered. PLEASE DO NOT UPLOAD PHOTOS.
The online application link is found on the employment page of the College's website at: hand at h
Applicants who fail to submit all required information will be disqualified. Only applications received during the period of this announcement will be considered. The College will not incur the cost of applicants' interviews are encouraged to request such accommodations when contacted for an interview appointment.
Verification of employment letters will be required after an offer of employment has been made. Employment verification letters should, at a minimum, include the work experience indicated on the application.
The College reserves the right to fill the position within one year of the stated anticipated starting date or not to fill the position due to budgetary or operational considerations. Further, the College reserves the right to fill more than one position in the same job classification should another vacancy occur during the search process.
All male applicants between the ages of 18-26 must provide proof of Selective Service Registration.
In accordance with Alabama Community College System policy and guidelines, the applicant selected for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon receipt of a clearance notification from the criminal background check. In the event a conviction for a felony or any crime involving moral turpitude is found, the procedures established for the Board of Trustees policy concerning criminal background checks will be followed.
Chattahoochee Valley Community College (CVCC) is an active participant in the Employment Eligibility Verification Program (E-verify) which electronically confirms an employee's eligibility to work in the United States as required by the Department of Homeland Security. Applicants hired by CVCC will be subject to the E-verify process pursuant to Act. No. 2011-535.
CVCC is an Equal Opportunity Employer. It is the official policy of the Alabama Community College System that no person shall, on the grounds of race, color, disability, gender, religion, creed, national origin, or age be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. CVCC will make reasonable accommodations for qualified disabled applicants or employees. CVCC reserves the right to withdraw this job announcement at any time prior to the awarding.
Sick Leave
All regular full-time non-instructional staff earns one day of sick leave which is the equivalent of 8 hours of sick leave per month. Unused sick leave is rolled over to the following year. Upon retirement, employees are allowed to convert unused sick time into service time for the purpose of retirement. Further retirement benefits may be found on this page under Alabama Teacher's Retirement.
8 hours per month
(may accumulate an unlimited number)
Annual Leave
All regular full-time non-instructional staff earn annual leave per month. A complete description of leave benefits can be found with the Human Resources office.
0-4 years 8 hours per month
5-9 years 10 hours per month
10-14 years 12 hours per month
15-19 years 14 hours per month
20+ 16 hours per month
(may accumulate up to 480 hours)
Personal Leave
All regular full-time non-instructional staff earns up to two (2) regularly scheduled workdays of personal leave per leave year.
Unused Personal Leave converts to sick leave if not used.
(converts to sick leave at the end of August each year if not used)
Professional Leave
Up to 10 days a year of professional development leave with pay may be granted by the President.
Holidays
New Year's Day
Martin Luther King/Robert E. Lee Birthday
National Memorial Day
Juneteenth
Independence Day
Labor Day
Veterans Day
Thanksgiving Day
Day after Thanksgiving Day
Christmas Eve
Christmas Day
16 (5 locally assigned)
Contracted Work Days
260
Retirement
The TRS was established in 1939 to provide benefits to qualified persons employed by state-supported educational institutions. Responsibility for the management and administration of the TRS is vested in its Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. The TRS is a defined benefit plan qualified under Section 401(a) of the Internal Revenue Code. For more information visit All regular full-time and part-time employees (non-temporary and non- student) who work at least 20 hours per week are required to participate in The Teachers' Retirement System of Alabama.
Tier I - Pays 7.50% monthly. State matches 14.57% (effective 10/01/25)
Tier II - Pays 6.20% monthly. State matches 13.61% (effective 10/01/25)
Law Enforcement Officers:
Tier I-Pays 8.50% monthly. State matches 14.57% (effective 10/01/25)
Tier II- Pays 7.20% monthly. State matches 13.61% (effective 10/01/25)
Health Insurance
PEEHIP, established in 1983, provides health insurance benefits for active and retired education employees and is governed by the PEEHIP Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. For more information visit
Premium amounts:
Tobacco Usage Premium
Wellness Premium
If desired, the employee may elect four options rather than health insurance options to include hospital indemnity, cancer, dental, and vision.
Optional Coverage Plan Premiums
Duty Hours
(hours vary by campus and needs of the student)
Tuition Assistance
This tuition waiver program is designed for all full-time instructional and non-instructional employees of The Alabama College System and the Alabama Department of Postsecondary Education and their dependents as defined under by policy. The program will be coordinated by each institution for employees within The Alabama College System and the Alabama Department of Postsecondary Education. An application form for the tuition assistance program is available in the Human Resources office and should be completed prior to registration for classes.
Employees/Dependents at two-year colleges:
01
Have you attached all documents for a complete application packet (cover letter, current resume, and all college transcripts)? Incomplete application packets will eliminate the possibility of an interview.
02
Do you have at least an associate's degree, or equivalent (60 semester hours), from a regionally accredited institution?
03
Do you have at least two (2) years of full-time, directly related work experience?
04
Please explain how your previous work experience is relevant to the duties of this position?
Required Question
Salary: See Position Description
Location : Phenix City, AL
Job Type: Full-Time
Job Number: 2025-18
College/Division: CVCC-501040-Financial Aid Administration
Opening Date: 10/24/2025
Closing Date: 11/7/2025 11:59 PM Central
Campus Location: Chattahoochee Valley Community College
Position Summary
NOTE: CHATTAHOOCHEE VALLEY COMMUNITY COLLEGE OBSERVES EASTERN TIME.
Under the general direction of the Assistant Director of Student Financial Aid Operations, the employee assists in the administration of Federal and Institutional Financial Aid Programs. The Financial Aid Specialist safeguards the confidentiality of applications, records, and decisions while respecting the rights of each student and/or dependent to discuss his/her own educational benefit outcomes based on FERPA guidelines and sound ethical practices. Additionally, computer skills are essential to successful completion of assigned tasks, such as preparing correspondence and other written materials.
Salary: Appropriate placement on Salary Schedule E3 04: ($41,994-$57,251), which is based on years of directly related full-time experience
Applicants must meet the minimum qualifications as indicated on this vacancy notice and must submit a complete online application packet through the online application system by the deadline date in order to be considered for this position. It is the sole responsibility of the applicant to ensure his or her application packet is complete. Incomplete application packets will eliminate the possibility of an interview.
A complete application packet consists of the following:
- Online employment application
- Cover letter
- Current resume
- Copies of all college transcripts
Anticipated Start Date: As soon as possible, or as negotiated.
Essential Duties and Responsibilities
In addition to adhering to the policies, procedures, and guidelines as specified by the Chattahoochee Valley Community College Employee Handbook, United States Department of Veteran Affairs, Alabama State Approving Agency, Alabama Community College System Board of Trustees, the Dean of Students and Campus Services, and the Executive Director of Student Financial Aid Operations and Title IV Compliance, duties include the following: Additional duties may be assigned by the Assistant Director of Student Financial Aid Operations, Executive Director of Student Financial Services & Title IV Compliance, the Dean of Students and Campus Services, or the President:
1. Maintain regular and predictable attendance.
2. Perform routine clerical duties to support the administration of the office, including data entry, typing, filing, copying, faxing, scanning, and answering the telephone and email messages.
3. Disseminate financial aid information to students and prospective students.
4. Assist students during registration and advance registration periods.
5. Serve as the first point of contact for all student inquiries, including in-person, phone calls, and emails.
6. Answer general financial aid questions related to applying for financial aid.
7. Assist in the maintenance and storage of financial aid student records, ensuring that all information is accurate and complete.
8. Scan and enter data for each financial aid student record, ensuring that all information is accurate and complete.
9. Work with small groups (such as student tours) to inform of financial aid availability and the application process.
10. Advise students, including Title IV, Scholarship, and Veterans' Affairs (VA) students.
11. Ensure timely and accurate reporting of financial aid programs.
12. Assist with the implementation and applying Institutional and Foundational Scholarships.
13. Manage the day-to-day functions of processing Veteran Education Benefits, including serving as the School Certifying Official for VA Education Benefits.
OTHER DUTIES AND RESPONSIBILITIES:
1. Adhere to all policies and procedures set forth by the College.
2. Maintain confidentiality of identified sensitive information and of departmental information
3. Remain current in and enhance professional knowledge and skills through professional development and continuing education.
4. Interact with and serve diverse student and employee populations in a courteous and friendly manner.
5. Recruit potential students, both traditional and nontraditional to the College, and assist in retention efforts.
6. Represent the institution in a positive manner.
7. Participate in registration and schedule adjustments as assigned.
8. Serve on committees as assigned
9. Participate in graduation and other College activities.
10. Participate in the College's planning process.
11. Perform other duties as assigned.
12. Perform clerical duties associated with the Financial Aid Office and Center for Excellence for Veteran Student Success (CEVSS), including acknowledging and greeting all students and visitors, answering a multi-line telephone, responding to emails, managing and directing student traffic.
13. Maintain knowledge of modern business communication, including style and format of letters, memos and reports.
14. Maintain knowledge of filing and records management to include control of documents in storage retrieval of records and transfer and storage of documents.
15. Maintain knowledge of college policies and procedures.
16. Demonstrate skills in the use of Microsoft Office applications to include Word, Excel, and PowerPoint.
17. Demonstrate ability to understand directives, policies, procedures, administrative handbooks and similar material.
18. Demonstrate ability to establish priorities and work without close supervision.
19. Demonstrate ability and willingness to maintain confidentiality.
20. Interact with and serve diverse student and employee populations in a courteous and friendly manner.
21. Adhere to College standards of professionalism and confidentiality, including courteous and friendly interactions with other CVCC employees and represents the institution in a positive manner.
22. Maintain appropriate work hours as outlined in State and College policies and assigned by supervisor or dean.
23. As Campus Security Authority (CSA), report to the official or office designated by the institution to collect crime report information, such as the campus police or security department, those allegations of Clery Act crimes that the CSA concludes were made in good faith.
Qualifications
- Associate's degree, or equivalent (60 semester hours), from a regionally accredited institution
- Two (2) years of full-time directly related work experience
- Ability to demonstrate computer skills during screening
- Ability to maintain confidentiality
- Ability to work independently
- Excellent interpersonal and customer skills and work ethic
- Effective oral and written communication skills; proficiency in the English language
- Proficient use of the Microsoft Office suite, including Word, Excel, PowerPoint, and/or Outlook
Application Procedures/Additional Information
All correspondence with applicants regarding this search process will be sent via e-mail.
Applicants must meet the minimum qualifications indicated on this vacancy announcement and must submit a complete application packet via the online process by the deadline date in order to be considered. PLEASE DO NOT UPLOAD PHOTOS.
The online application link is found on the employment page of the College's website at: hand at h
Applicants who fail to submit all required information will be disqualified. Only applications received during the period of this announcement will be considered. The College will not incur the cost of applicants' interviews are encouraged to request such accommodations when contacted for an interview appointment.
Verification of employment letters will be required after an offer of employment has been made. Employment verification letters should, at a minimum, include the work experience indicated on the application.
The College reserves the right to fill the position within one year of the stated anticipated starting date or not to fill the position due to budgetary or operational considerations. Further, the College reserves the right to fill more than one position in the same job classification should another vacancy occur during the search process.
All male applicants between the ages of 18-26 must provide proof of Selective Service Registration.
In accordance with Alabama Community College System policy and guidelines, the applicant selected for employment will be required to sign a consent form for a criminal background check. Employment will be contingent upon receipt of a clearance notification from the criminal background check. In the event a conviction for a felony or any crime involving moral turpitude is found, the procedures established for the Board of Trustees policy concerning criminal background checks will be followed.
Chattahoochee Valley Community College (CVCC) is an active participant in the Employment Eligibility Verification Program (E-verify) which electronically confirms an employee's eligibility to work in the United States as required by the Department of Homeland Security. Applicants hired by CVCC will be subject to the E-verify process pursuant to Act. No. 2011-535.
CVCC is an Equal Opportunity Employer. It is the official policy of the Alabama Community College System that no person shall, on the grounds of race, color, disability, gender, religion, creed, national origin, or age be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program, activity, or employment. CVCC will make reasonable accommodations for qualified disabled applicants or employees. CVCC reserves the right to withdraw this job announcement at any time prior to the awarding.
Sick Leave
All regular full-time non-instructional staff earns one day of sick leave which is the equivalent of 8 hours of sick leave per month. Unused sick leave is rolled over to the following year. Upon retirement, employees are allowed to convert unused sick time into service time for the purpose of retirement. Further retirement benefits may be found on this page under Alabama Teacher's Retirement.
8 hours per month
(may accumulate an unlimited number)
Annual Leave
All regular full-time non-instructional staff earn annual leave per month. A complete description of leave benefits can be found with the Human Resources office.
0-4 years 8 hours per month
5-9 years 10 hours per month
10-14 years 12 hours per month
15-19 years 14 hours per month
20+ 16 hours per month
(may accumulate up to 480 hours)
Personal Leave
All regular full-time non-instructional staff earns up to two (2) regularly scheduled workdays of personal leave per leave year.
Unused Personal Leave converts to sick leave if not used.
(converts to sick leave at the end of August each year if not used)
Professional Leave
Up to 10 days a year of professional development leave with pay may be granted by the President.
Holidays
New Year's Day
Martin Luther King/Robert E. Lee Birthday
National Memorial Day
Juneteenth
Independence Day
Labor Day
Veterans Day
Thanksgiving Day
Day after Thanksgiving Day
Christmas Eve
Christmas Day
16 (5 locally assigned)
Contracted Work Days
260
Retirement
The TRS was established in 1939 to provide benefits to qualified persons employed by state-supported educational institutions. Responsibility for the management and administration of the TRS is vested in its Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. The TRS is a defined benefit plan qualified under Section 401(a) of the Internal Revenue Code. For more information visit All regular full-time and part-time employees (non-temporary and non- student) who work at least 20 hours per week are required to participate in The Teachers' Retirement System of Alabama.
Tier I - Pays 7.50% monthly. State matches 14.57% (effective 10/01/25)
Tier II - Pays 6.20% monthly. State matches 13.61% (effective 10/01/25)
Law Enforcement Officers:
Tier I-Pays 8.50% monthly. State matches 14.57% (effective 10/01/25)
Tier II- Pays 7.20% monthly. State matches 13.61% (effective 10/01/25)
Health Insurance
PEEHIP, established in 1983, provides health insurance benefits for active and retired education employees and is governed by the PEEHIP Board of Control. The Boards of Control elect the Secretary-Treasurer who serves as the Chief Executive Officer of the RSA and is responsible for the day-to-day management of the RSA. For more information visit
Premium amounts:
- Single $ 30
- Family (without Spouse but with dependents) $ 207
- Employee + Spouse (no dependents) $ 282
- Family (with Spouse and dependents*) $ 307
Tobacco Usage Premium
- Member $ 50
- Spouse $ 50
Wellness Premium
- Member $ 50
- Spouse $ 50
If desired, the employee may elect four options rather than health insurance options to include hospital indemnity, cancer, dental, and vision.
Optional Coverage Plan Premiums
- Cancer, Indemnity, and Vision Single or Family (cost per plan) $ 38
- Dental Single $ 38 Dental Family $ 50
Duty Hours
(hours vary by campus and needs of the student)
Tuition Assistance
This tuition waiver program is designed for all full-time instructional and non-instructional employees of The Alabama College System and the Alabama Department of Postsecondary Education and their dependents as defined under by policy. The program will be coordinated by each institution for employees within The Alabama College System and the Alabama Department of Postsecondary Education. An application form for the tuition assistance program is available in the Human Resources office and should be completed prior to registration for classes.
Employees/Dependents at two-year colleges:
- 1/3 waived after 1st year
- 2/3 waived after 2nd year
- 3/3 waived after 3rd year
01
Have you attached all documents for a complete application packet (cover letter, current resume, and all college transcripts)? Incomplete application packets will eliminate the possibility of an interview.
- Yes
- No
02
Do you have at least an associate's degree, or equivalent (60 semester hours), from a regionally accredited institution?
- Yes
- No
03
Do you have at least two (2) years of full-time, directly related work experience?
- Yes
- No
04
Please explain how your previous work experience is relevant to the duties of this position?
Required Question