Job Details

Patient Experience Rep

Responsible for: Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patients problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources.

Qualifications:

Minimum education required: High School Diploma

Minimum experience required: One (1) year of experience in customer service, preferably in a healthcare environment.

Minimum licensure/certification required by law: None.

Additional qualifications: Experience working with complex customer service situations preferred. Two (2) year college or Associates degree with an emphasis in Social and Behavioral Science or Public Relations related field preferred.