Job Details

Visitor Information Specialist

The Georgia Department of Economic Development (GDEcD) is the state's sales and marketing arm, the lead agency for attracting new business investment, encouraging the expansion of existing industry and small businesses, addressing macro level workforce issues, locating new markets for Georgia products, attracting tourists to Georgia, and promoting the state as a destination for arts events and location for film, music and digital entertainment projects, as well as planning and mobilizing state resources for economic development.

The Tourism Division promotes the State of Georgia as a tourism destination. Georgia's Visitor Information Centers (VICs) are the first points of contact with more than 13 million visitors each year. The primary goal at the VICs is to assist travelers and help them learn more about things to do in Georgia, such as attractions, tours, parks and historic sites, restaurants and diners, and other similar activities that will promote spending more leisure time in Georgia. This opening is at the center in Columbus on I-185.

Responsibilities

• Greet and provide information to travelers regarding events, attractions, and Georgia destinations.
• Assist travelers in planning routes, locating and booking lodging, and accessing mechanical, medical, or other services as needed.
• Maintain traveler records and represent Georgia at travel shows and events to promote tourism and generate revenue for the state.
• Update event and attraction information for state publications and websites.
• Participate in planning promotional opportunities and special projects as requested.
• Move boxes weighing up to 25 pounds and stand for long periods of time while assisting and greeting visitors.

Minimum Qualifications

• High school diploma or equivalent and one year of full-time customer service experience, OR two years of college education.
• Familiarity with Microsoft Office applications.
• Strong oral, written, and interpersonal communication skills.
• Skill in proofreading and editing written information.

Preferred Qualifications

• One year of experience in tourism, marketing, or public relations.
• Basic knowledge of Georgia regions and attractions.
• Proficiency in Microsoft Office applications.
• Experience in the Georgia tourism industry.
• Conversational knowledge of other languages.
• Experience giving formal presentations to small or large groups.
• Training in first aid.

Benefits

This position has the full state benefits package, including paid holidays (may be observed on other days), paid leave, a pension plan, 401(k), health and other benefits (dental, vision, life insurance, etc.).

Application Instructions

To apply for this position, submit your resume and cover letter (PDF format preferred) via the link on our careers page at . If you do not have internet access or require an accommodation because of a disability, please contact GDEcD Human Resources at 404-###-#### or email ...@georgia.org.

Additional Information for Applicants

All qualified candidates will be considered but may not receive an interview. Preference will be given to applicants who meet both the minimum and preferred qualifications. Internal applicants may be considered prior to other applicants. Information on publicly posted social media accounts may be reviewed as part of the screening process. Applicants who are not selected for interviews will not receive notification.

Background and Security Screening

Applicants selected for hire will be subject to a background check, including a criminal history record check. Depending on the position, the background check may include education verification, credit check, and driving record. Additionally, male applicants between 18 and 26 years of age must present proof of Selective Service Registration if hired.

Travel

If travel is required, the selected candidate will be required to pay travel expenses (hotel, meals, etc.) up front and will be reimbursed within one week of expense statement approval.