Job Details

Office Operations Management Manage the daily operations of the tax preparation office, ensuring adherence to company policies, procedures, and quality standards. Monitor office performance metrics, including revenue, productivity, and customer satisfaction, implementing strategies to improve efficiency. Oversee staffing and scheduling, ensuring adequate coverage and optimal utilization of tax preparers and support staff. Maintain a clean, organized, and professional office environment, ensuring compliance with health and safety regulations. Coordinate and execute marketing initiatives for the designated office. Staff Supervision and Development Recruit, train, and develop office staff, fostering a culture of customer service and continuous improvement. Provide ongoing coaching, feedback, and performance management to tax preparers and support staff. Conduct regular meetings and training sessions to ensure staff knowledge and skills remain up to date. Promote employee engagement, recog...Office Supervisor, Operations, Support Staff, Customer Experience, Supervisor, Customer Service, Business Services