Job Details

Overview:

CONSIDER A CAREER WITH US! | WE ARE HIRING!

Rivertown Toyota is part of the fast-growing Group 1 Automotive, a leader in automotive retail. We are seeking a qualified and customer-focused BDC (Business Development Center) Representative to join our team. This role is responsible for managing inbound internet and phone inquiries, confirming vehicle availability, and scheduling dealership appointments. The ideal candidate is detail-oriented, tech-savvy, and excels at multitasking in a fast-paced environment. If you're a customer service professional looking to advance your career with a respected and growing automotive organization, we encourage you to apply. Shifts follow: Schedule & Shift Availability

• Full-time, in-office (40 hours/week)
• Shifts rotate weekly based on business needs:
• 8:30 AM 5:30 PM
• 11:00 AM 8:00 PM
• Saturday (when scheduled): 8:45 AM 7:00 PM
  (All with 1-hour lunch break)
• Flexibility required; schedule varies weekly
• If scheduled on Saturday, a day off will be given (Tue/Wed/Thu)
• No Mondays or Fridays off
• Saturday rotation: 2 on / 2 off
• Workweek: Saturday Friday
• Closed: Thanksgiving Day and Christmas Day (open all eves)

Additional Details:

• Must be available for at least one shift window listed above
• No set schedule; flexibility required
• If working a Saturday, a weekday off (Tue/Wed/Thu) will be provided
• No Mondays or Fridays off
• Saturday rotation: 2 on / 2 off
• Workweek runs Saturday to Friday (important for payroll/overtime)
• Closed only on Thanksgiving Day and Christmas Day (open all eves)

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities:

• Handle inbound leads (phone, Internet) and direct to appropriate contact
• Contact present customers (phone, email) to maintain and improve customer loyalty
• Developing a pipeline of sales and business opportunities (partnerships, etc.) leads through networking, cold calling, and referrals
• Work with sales department to develop sales strategies and techniques
• Research and stay current in consumer and industry trends
• Communicate industry news and trends to management and dealership employees
• Outstanding Customer Service
• You will be responsible for daily customer follow-up
• You will be responsible for managing your own time and responding to leads promptly
• You are comfortable using Goggle search, multiple computer browsers at once, and speaking to customers via phone/email

Qualifications:

• High School diploma or equivalent a plus
• Bilingual in Spanish and other languages are a Plus
• Possess an intermediate level of multi-tasking and computer skills
• Exemplary written and verbal communication skills
• Customer Relationship Management (CRM) software experience is a plus
• Ability to adapt to sudden business and industry changes as it directly effects automotive service operation
• Auto dealership retail new car experience
• Proven sales experience, preferably in the automotive industry
• Superior communication and customer service skills
• Excellent follow-through skills
• Solid working knowledge of the Internet
• Maintaining a positive, can-do attitude
• Customer Relationship Management (CRM) software experience is a Plus

Group 1 is a Fortune 250 company that offers a team environment, great benefits and ongoing training and support or its associates. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend. *All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment* Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify