Job Details

About UsGreat universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving. They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world.Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create. Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia and offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees. Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays (if applicable). Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!Department InformationUniversity Information and Technology ServicesJob SummaryThe Information Technology (IT) Training Coordinator I is a position devoted to providing training for hardware and software to students, faculty and staff. This is a new position created and funded in the 2021 UITS Client Service redesign. This role focuses on helping all stakeholders use CSU hardware and software as fully as possible. The training goal is three-fold: strengthen student success, speed up staff software skill acquisition, which in turn enables further digitization of how work is done at CSU, and increase the ROI of investment in technology in all corners of CSU.This position is responsible for creating a training strategy that ensures correct and focused training support for faculty before semester starts, repetitive and iterative training annually for heavily used software, and for initial, first-time training for incoming software platforms. The position is responsible for identifying training needs based on feedback from all users, and following up with training offers on both a group and individual basis. The successful candidate in this position will proactively reach out to all stakeholders to understand where training can bring success to students, faculty, and staff.Additionally, this position will provide courteous, prompt, and accurate technical assistance to CSU students, faculty, staff in person, telephone, online requests (eQuest), and email. The IT Training Coordinator I's responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of hardware, application software and/or infrastructure components.ResponsibilitiesSignificant Duties & Responsibilities include: Provide technical training on technology hardware to meet the needs of students, faculty, and staff.; Provide support and training on any and all software, to include all classroom and lab software, enterprise software, and all video conferencing tools available to CSU.; Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude.; Continuously grow software and hardware knowledge through providing technical documentation to the campus community as well as training.; Provide instructional design support and training for the integration of technology into the curriculum in classroom, web-enhanced, and hybrid online courses.; Work with members of UITS and other teams within CSU on projects and initiatives.; Participate in process improvement and employee development.; Implement new technology services as needed.; Document system performance, bugs, debugging, and program requirements.; Create and maintain brochures, fliers, web pages, and other promotional materials.; Remain current with emerging technologies, new products, methodologies, and pedagogy.; Support faculty, staff, and students in the integration of social media tools and emerging technologies.; Engage with students on campus and attend community meetings, such as new student and new faculty orientations, to introduce and facilitate the use of technology services to the community at large.; Work with CSU stakeholders and external vendors to procure necessary technology (hardware and software) in classrooms, student labs, as well as other student spaces; work with SAS (Shared Administrative Services) to facilitate a smooth and accurate procurement workstream; Improve procurement process through continuous adjustments.; And all other related duties as assigned.Required QualificationsRequired Qualifications include: Bachelor's degree and at least 1 year of previous technical customer service experience, preferably in a university setting, or any equivalent combination of education and experience is required.Preferred QualificationsPreferred Certifications: HDI Certification., CompTIA A+ Certification.; ITIL Foundation.Proposed SalaryThe proposed annualized salary range for this position is $46,842 - $51,198 and includes full benefits.Knowledge, Skills, & AbilitiesKnowledge, Skills, & Abilities include: Knowledgeable in all aspects of computer support and customer service.; Possess technical and analytical skills; also soft skills to deal directly with the customer, offering advice, training, solutions, and guidance.; Demonstrate the ability and desire to learn university, department, and facility-specific applications, technology, and terminology.; Knowledge of personal computers and common application programs (MS Windows, MS Office, Mac OS, Outlook, Microsoft, etc.).; Ability to work responsibly and independently without direct supervision.; Ability to work well with immediate team members and solve problems quickly.; Effectively be able to use and troubleshoot Apple products.; Ability to prioritize and multitask in a busy environment.; Positive and excellent customer service skills.; Demonstrate high attention to detail with a focus on quality.; HTML or web development experience.; Strong interpersonal and communication skills, both verbal and written.; Ability to be creative and innovative in a higher education environment.; Ability to research and apply leading IT trends and standards to the Department and University.; Ability to work with vendors to provide solutions to student technology needs.Contact InformationIf you have any questions, please contact Jessica Phelps, Hiring Manager, via email at ...@columbusstate.eduUSG Core ValuesThe University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at Values* Excellence: Actively engaging outstanding methods in teaching, academic discovery, creative pursuits, student success, cultural enrichment and the overall campus community.* Creativity: Pursuing distinction through inquiry and innovation, challenging convention and focusing on solutions.* Engagement: Dynamic civic involvement and participation of students, faculty, staff and alumni in the university experience.* Sustainability: Advancing fiscal responsibility, well-being, innovation, lifelong learning and environmental stewardship.* Inclusion: Cultivating and championing a campus environment that welcomes diverse backgrounds, ideas, perspectives and practices.* Servant Leadership: Leading through ethical empowerment and service.Conditions of EmploymentAll selected candidates are required to submit and successfully pass a background investigation to include reference checks and verification of academic credentials (if applicable). Other additional requirements may be required based upon specific position duties:* A credit check completed for Positions of Trust and or approved departmental Purchase Card usage;* Pre-employment drug testing for positions with high-risk responsibilities.* Motor vehicle reports are required for positions that are required to drive a Columbus State University fleet vehicle or other vehicle designated as a fleet vehicle. A successful drug screening will be required as a condition of employment a randomly thereafter.* Applicants for positions of trust may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. *For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond. Additionally, all members of the USG community must adhere to the USG Statement of Core Values must also be aware of and comply with the Board of Regents policies on Freedom of Expression and Academic Freedom.Equal Employment OpportunityColumbus State University is proud to be an equal employment, equal access, and equal educational opportunity institution. It is the policy of our institution to recruit, hire, train, promote and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws.Background Check* Position of TrustSpecial Applicant InstructionsVisit Columbus State University's online Careers portal to drive your career with us! The online applicant system provides you with the ability to review job opportunities and apply to those that you are interested in and feel qualified for. Each job posting has a summary description of the position and required qualifications. All job applications must be submitted through the online portal system.