Job Details

Job Description:

Pay Range: $41.37/hr - $44.82/hr

Responsibilities:

• Have in-depth knowledge of the function, features, and technical requirements for the implementation of MMS solutions.
• Coordinate and complete the writing of technical responses for incoming IT and technical questions from RFPs, contracts, general customer inquiries, or security audits.
• Demonstrate strong project management skills to prioritize, triage, complete, and track requests appropriately.
• Develop strong internal relationships with technical Subject Matter Experts (SMEs), including platform development teams and Global Marketing teams.
• Maintain training to stay current with new versions and product releases.
• Provide timely and accurate responses to mitigate risks and capitalize on opportunities for the company.
• Collaborate with the HIT team to deliver technical training supporting MMS solutions and product releases.
• Review product release content from platform and commercial teams to ensure technical details support IT customer conversations.
• Work cross-functionally with product and information security teams to ensure product security whitepapers are current and available with product releases.
• Perform other responsibilities as assigned.

Qualifications:

• 5-10 years of relevant experience.
• Cloud experience or certification.
• Bachelors degree in a technical field or equivalent experience.
• Technical IT training.
• Knowledge of Medical Management Solutions is preferred.
• Project management experience.
• Ability to multitask and manage competing priorities to meet deadlines.
• Excellent writing skills with the ability to synthesize technical information into clear, customer-facing responses.
• Driven by a desire to assist and support.
• Strong customer-centric perspective.
• No technical writers required.