Job Details

Love Work. Love Life. Be You.

Join the Access family and see how we make software ideas become a reality! Our core values of ‘love work, love life' have been central to our success and we're looking for people to join us who share our passion for making things better every day.

About Us: We are a fast-growing Region in a Global software company with a current annual revenue of $150M and an ambitious plan to scale to a $1B business in the next five years. As we continue to evolve and scale, we are seeking a dynamic and strategic leader to join our team as the Head of Revenue Operations. This individual will be responsible for owning and optimizing the entire lead-to-cash process, driving efficiency and alignment across our marketing, sales, customer success, and professional services teams.

Position Overview: The Head of Revenue Operations will play a critical role in driving cross-functional collaboration and delivering an integrated, end-to-end revenue process that supports our growth. You will wake up every day feeling 100% ownership of an effective revenue cycle. You will work closely with leaders across Marketing, Sales, Customer Success, Professional Services, Finance, and Business Systems to ensure alignment, optimize workflows, and deliver measurable results. This position will be key in streamlining operations, scaling processes, and ensuring we are well-positioned to reach our $1B revenue target.

Key Responsibilities:

Lead the End-to-End Revenue Process:

• Own the lead-to-cash process, including all stages across marketing, sales, customer success, and professional services.
• Partner with Marketing to ensure a seamless handoff from lead generation through to qualified opportunities.
• Work with Sales to ensure smooth pipeline management and the efficient progression of deals from qualification to close.
• Drive behavior by owning the design and deployment of effective comp plans and models
• Collaborate with Customer Success to ensure customer onboarding, retention, and expansion efforts align with overall revenue goals.
• Work with Professional Services to ensure smooth project delivery and invoicing, ensuring customer satisfaction and financial efficiency.

Strategic Process Ownership & Optimization:

• Identify and drive continuous improvement opportunities across the entire revenue cycle.
• Design and implement best practices and operational workflows that ensure alignment, efficiency, and scalability.
• Take ownership of KPIs and metrics that measure revenue operations success and communicate results to the leadership team.
• Manage and optimize revenue processes to support scalable growth, ensuring the company is well-positioned for future expansion.
• Own Sales Enablement and Training to ensure a top-performing salesforce

Collaboration with Cross-Functional Teams:

• Partner with Finance to ensure alignment between sales forecasts, revenue recognition, and financial reporting.
• Work closely with the Business Systems team to ensure that technology solutions and tools support the business processes and data flow.
• Act as the main liaison between the revenue operations team and the broader organization, ensuring transparency and alignment across departments.

Leadership & Team Development:

• Lead, mentor, and develop a team of revenue operations professionals.
• Foster a culture of collaboration, accountability, and continuous improvement.
• Provide thought leadership and strategic direction to ensure the team stays ahead of industry trends and best practices.

Change Management & Scalability:

• Lead change management efforts as we scale and evolve, ensuring that processes can support our growth targets.
• Drive rapid standardization of process during acquisition integration; own the process while it's fragmented and insist upon faster timelines to optimize
• Be comfortable managing ambiguity and leading through complex, high-growth challenges.
• Lead the implementation of scalable processes and systems that will enable us to reach our $1B revenue goal.

Qualifications:

• 10+ years of experience in revenue operations, sales operations, or a similar role, ideally within a high-growth software company; private equity experience preferred
• Experience going from “big to small” or working across a variety of sizes of companies including startups, enterprise, and turnarounds.
• Strong experience owning and optimizing end-to-end lead-to-cash processes across marketing, sales, customer success, and professional services.
• Experience working closely with Finance and Business Systems teams to ensure alignment and operational efficiency.
• Understanding of the application lifecycle management and how RevOps fits into the model
• Expertise in revenue forecasting, pipeline management, and KPI-driven decision-making.
• Proven ability to scale processes within a high-growth environment.
• Strong leadership skills, with experience building and mentoring cross-functional teams.
• Comfortable working in a fast-paced, dynamic environment and driving change management efforts.
• Excellent communication skills and the ability to influence and collaborate across all levels of the organization.
• Deep understanding of sales and customer success processes, including pricing, contracting, and renewal strategies.

Preferred:

• Experience with enterprise SaaS or software business models.
• Familiarity with common revenue operations tools (e.g., Salesforce, HubSpot, NetSuite, etc.)