Job Details

Summary of Service Technician Responsibilities and Qualifications includes:Position: Service Technician - Industry Experience Preferred.Full-time Monday through Friday 8am to 5pm.Essential duties and responsibilities include but are not limited to the following:* Maintain a valid driving license and good driving record* Performs a full range of service, troubleshooting and repair procedures. To include: Inspection, cleaning, lubricating, diagnostics, installation of equipment/accessories/parts/components, installing retrofits and modifications, repairs and/or replaces defective or worn parts as necessary to address reported or expected problems.* Performs Basic Connected installations, sets up IP addresses, downloads printer drivers and provides customer training on printing standalone and network devices.* Demonstrates required digital competencies associated with assigned products and level assignment.* Completes technical training on new equipment as assigned.* Dismantles devices to gain access to and remove defective parts* Adjusts functional parts of devices and control instruments* Operates machines to test their performance* Initiates orders for parts required for repair of equipmentInventory* Management: Manage car stock inventory - organization and accuracy* Accurately report daily activity and service call information. All reporting will be conducted in Real Time.* Effectively executes all required territory management and call handling procedures.* Works closely with sales partners to maximize equipment leads and upgrade opportunities.* Maintains and manages own parts inventory with a high degree of accuracy.* Adheres to territory back-up plans.* Completes all required administrative tasks in an accurate and timely manner.* Complies with all company policies.* Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.* Exhibits professional appearance and demeanor at all times.* Maintains productive, professional relationship with all company personnel.* Maintains a positive demeanor and is a contributing team member.* Performs other duties as assigned.* Regular, reliable and predictable attendance is required.Behavior requirement: 100% of the time-civility, cooperation, and professional behavior.Qualifications:* A valid driver․s license and good driving record is a must* Excellent customer service skills* Strong analytical and trouble-shooting skills* Must be a self starter* Must be capable of working independently* Ability to handle high stressful situations and thrive under pressure* Impeccable Integrity and honesty