Job Details

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

What we offer. Enjoy a generous benefits package that includes a flexible work schedule, unique training opportunities, employee retirement plan, 401(k) plan, and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position.

Start your career in public service. The Georgia Department of Human Services (DHS), The Division of Child Support Services (DCSS) is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders, enforcing and modifying support obligations, collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children. DCSS also administers several outreach programs, including but not limited to Fatherhood, Prison Re-Entry, and Parental Accountability Court. These outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

DCSS is seeking candidates for the position of Parent Accountability Court Coordinator 2. This position is based at the DCSS office located in Morrow, Clayton County, GA.

JOIN OUR TEAM!!!

Pay Grade: H

Under general supervision, provides personal support services and crisis intervention to clients. May serve as case managers and evaluate, investigate, and resolve complaints. Acts as a liaison between clients and service providers.

Role and Responsibilities:

• Liaison between the Division of Child Support Services and the assigned judicial circuit.
• Communicates with clients and other constituents via telephone, email correspondence, and direct contact to ensure that support obligations are met.
• Provide advocacy and accountability strategies to the program participants to promote sustainability to pay their child support obligation.
• Promotes Problem Solving Case resolution efforts and performs the core work and activities to include enforcement of orders, attending court hearings, addressing case management alerts, responding to customer inquiries, conducting weekly meetings with program participants.
• Maintains consistent documentation on participant's program status.
• Identifies and meets with employers to secure employment for program participants.
• Develops and maintains a comprehensive public relations process through the assessment of needs and referrals to resource providers who can provide necessary support and resources to address identified barriers.
• Responsible for maintaining weekly and monthly reports as required per circuit.
• Maintain required training as required by the agency.
• Performs other professional responsibilities as assigned.

Core Competencies:

• Ability to use customer service skills including active listening and sound judgment.
• Excellent oral, written, presentation, and interpersonal communication skills.
• Strong proficiency in the use of Microsoft Office Suite, and/or standard software applications typically used in a corporate environment.

Minimum Requirements:

• Associate degree in a related field from an accredited college or university AND three (3) years of job-related experience;

• One (1) year experience at the lower-level PAC Coord 1 (SSP200) or position equivalent.

Note: An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year.

For more detailed information about the Georgia Department Human Services

Employment Information
Current State employees are subject to State Personnel Board (SPB) Rules regarding salary.
DHS is an Equal Opportunity Employer.
If you require accommodations under the Americans with Disabilities Act (ADA), email request by the closing date of this announcement to: HRHelpline
The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) will be considered. DHS will contact educational institutions to verify degree, diploma, licensure, etc.
As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.
Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.

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