Job Details

Oracle CX Service Cloud Principal Consultant

Atlanta, United States | Posted on 04/09/2025

As a Director of Delivery, you will be a transformation maven, responsible for the end-to-end delivery and management of ERP driven programs in CX-Service Cloud. Leveraging your expertise in Oracle Cloud ERP solutions and collaborating with the program management office, you will lead teams to deliver innovative, high-quality solutions that meet our clients' business needs. This role requires a proactive approach, excellent communication skills, and the ability to build collaborative relationships with clients and internal/external stakeholders.

Key Responsibilities

1. Implement and manage Oracle CX Service Cloud solutions, focusing on the following modules:
2. Installed Base
3. Maintenance
4. Service Logistics
5. B2B Service
6. Digital Customer Service
7. Knowledge Base
8. Collaborate with cross-functional teams to gather requirements and design solutions that meet business needs.
9. Configure and customize Oracle CX Service Cloud applications to enhance functionality and user experience.
10. Provide technical support and troubleshooting for Oracle CX Service Cloud modules.
11. Develop and deliver training sessions for end-users to ensure effective utilization of the system.
12. Monitor system performance and implement improvements to optimize efficiency.
13. Stay updated with the latest Oracle CX Service Cloud features and best practices.

Qualifications:

1. Bachelor's degree in computer science, Information Technology, or a related field.
2. Proven experience with end-to-end implementation of Oracle CX Service Cloud and its modules.
3. Strong understanding of customer service processes and best practices.
4. Excellent problem-solving skills and attention to detail.
5. Ability to work independently and as part of a team.
6. Strong communication and interpersonal skills.
7. Oracle CX Service Cloud certification is a plus.