Job Details

Lead and supervise risk and the operations of teller functions to deliver exceptional customer service and colleague experience, and ensure timely completion, quality, and compliance in teller functions. Provide feedback and present ideas for improving customer service and colleague experience, and related performance management process and tools. Perform operational and customer support tasks. Provide excellent customer service, engage customers in conversations, and build relationships with them. Manage the schedule and the daily operations of the teller line. Make decisions and resolve issues related to daily operations of the teller line, under direction of regional banking management. Leverage interpretation of applicable regulations, policy and procedure requirements, and audit and escalation procedures. Support customers and employees in resolving or escalating concerns or complaints. Collaborate and consult with branch employees, colleagues, and mid-level managers. Interact dir...Operations Associate, Associate Manager, Operations, Manager, Customer Service, Leadership, Manufacturing