Job Details

**Scale Attendant**

Montezuma, GA **Job Description**

Scale Attendant: Provides general recordkeeping, customer service and administrative support at truck scales. Applies acquired knowledge of industry, organization, services, and policies to provide efficient and courteous customer service by telephone and/or personal contact. Ensures services are provided in a courteous manner by observing customer service standards, established by management.

**ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO:**

Scale Attendant:

* Directs trucks to scale and records full and empty weights.

* Calculates fees due according to net load weight and collects fees or records charge.

* Compiles record of garbage weights by category (such as recycle).

* Balances the cash drawer and checks for incorrect ticket entry daily.

* Answers the telephone or greets the customer.

* Provides prompt and correct information about collections, rates, billing, and account status.

* Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.

* Communicates with customers, peers, supervisors and managers, and representatives from other departments about current customer service standards and service options.

* Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.

* Expedites communications and services between customers and co-workers (within or without) immediate subsidiary by radio, in person, or through written communications to coordinate services, records, and account status.

* Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.

**QUALIFICATIONS**

Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:

**Education and Experience**

* High School Diploma or GED preferred.

* Two years related experience and/or training in office or public contact work.