Job Details

**Islands Management Company, LLC**

**Job Description**

**Job Title:** Front Desk Attendant

**Department:** Front Office

**Reports To:** Front Office Manager

**FLSA Status:** Non-Exempt

**Prepared Date:** 03/2002

**Revised:** 09/2021

**Starting Rate:** $15.00

**SUMMARY** Nestled on the shores of Lake Lanier lies Lanier Island Resort an island destination spread out across 1200 acres unlike any resort in Georgia. Our property features 282 guest rooms, indoor/outdoor meeting spaces, golf course, multiple dining options, nature trails, and other points of interest. As a Front Desk team member, youll be responsible for delivering the utmost in guest satisfaction and helping to create memorable experiences for all of our guests from the moment they arrive. Beginning with a warm arrival experience, youll set the tone for the remainder of their stay and be their ambassador. Youll help our guests navigate the island, book a golf cart to explore, make reservations at one of our restaurants, offer local insights, and book their return stay. In return, Lanier Island Resort offers competitive compensation, benefits, flexibility, and other perks to make your experience as memorable as our guests.

**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned.

* Greet and check in all guests

* Assist in all guest needs and requirements, anticipating them when possible

* Maintain correct room status at all times, keeping Housekeeping informed of all changes.

* Assist guest in making future reservations

* Maintain knowledge of all current policy and procedures

* Assist with arrival/departure

* Be an ambassador for Lanier Islands by assisting guest with other island activities

* Communicates with superiors and co-workers about the status of guest rooms, guest requests, and maintenance issues. Utilizes the daily log book to coordinate information for all day shifts.

**Traits:**

* Personable

* Communication skills

* Outgoing/friendly

* Works well under pressure

* Customer Service oriented

* Multi tasked

**SUPERVISORY RESPONSIBILITIES**

This job has no supervisory responsibilities.

**QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**EDUCATION and/or EXPERIENCE**

Must have excellent Customer Service skills.

**LANGUAGE SKILLS**

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

**MATHEMATICAL SKILLS**

Ability to calculate figures and amounts such as discounts, interest, commissions, percentages as well as other basic math skills such as addition, subtraction, multiplication,, and division.

**REASONING ABILITY**

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

**PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* This job requires employees to stand frequently.

* The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

* While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl.

**WORK ENVIRONMENT** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Company : Lanier Islands

Position : Front Desk Attendant-FT & PT

Status : Full Time

Shift : First (Day), Second (Afternoon)

Req # : 6986248

Date Posted : February 25, 2022

Location : 7000 Lanier Islands Pkwy., Buford, US, GA, 30518

Job Category : Front Office