Job Details

** Customer Service Representative**

**Job Category****:** In Park **Requisition Number****:** CUSTO006594 Showing 1 location **Job Details**

**Description**

**JOB SUMMARY:**

Provide support to membership operations. Deal with Guest complaints, handle mobile and credit/debit payments, sell appropriate park admissions media, and distribute tickets and media as applicable.

**Pay Rate: $8.00 - $10.00 hr**

**ACTIVITIES INCLUDE:**

* Comply with proper with debit/credit and mobile payment procedures

* Provide accurate information to Guests and assist Season Pass and Membership holders.

* Assist Group Sales and Marketing in specialized ticketing to include: Other park promotions, upgrades, etc.

* Utilize POS system and season pass administration system to sell tickets and lookup season pass and membership information.

* Answer the phone in a timely manner and assist the guests with any park information they request.

* Handle various ticket transactions with and without coupons.

* Ensure guest safety and satisfaction in their stay at Six Flags.

* Resolve Guest concerns that may arise on a daily basis

* Ensure standards of performance for all areas within their responsibilities are met.

* Respond to any emergency situation in the area and maintain control until an area supervisor arrives.

* Ensure that image, cleanliness, and courtesy standards requirements are met.

* Other duties as assigned.

**MINIMUM QUALIFICATIONS:**

* At least 18 years of age

* Must react well in stressful and emergency situations.

* Able to work efficiently in a fast-paced environment.

* Willing to actively engage guests.

* Must have excellent customer service skills.

* Able to communicate effectively in the English language, including the ability to read and speak.

* Available to work flexible hours at night and on weekends.

* Requires frequent kneeling, manual dexterity, gross motor skills, and color definition.

* Must be able to stand/walk for up to 6 hours at a time and as many as 14 hours a day.

* Must be able to walk over 3 miles per day over various surfaces.

* Must be able to lift and carry 25 lbs over 25 feet over various surfaces.

* Must be able to lift and lower 5 lbs above shoulder level.

* Must be able to climb a stepladder up to 6 feet in height.

**ADDITIONAL PREFERRED QUALIFICATIONS:**

* React well in stressful and emergency situations.

* Possess above average communication skills.

* Work efficiently in a fast-paced environment.

* Be safety conscious, while also outgoing with a friendly demeanor.

* Be willing to actively engage guests.

**PHYSICAL REQUIREMENTS:**

* Must be able to walk and stand for up to 4 hours at a time. Applicants must be capable of lifting and carrying up to 75 pounds, and able to operate a motor vehicle.

***Six Flags is a Drug and Smoke-Free Equal Opportunity Employer***

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