Job Details

** Assurant is always looking for qualified candidates to fill current or future openings.**

** This position is a remote position. The work hours for this position can run anywhere from 8:00am 10:00pm EST Monday through Friday and 8:00am 8:00pm EST on Saturday. ?**

When you walk through our door, youre not just starting a job. Youre starting a career at a company that cares about you. Our offices are a community of people passionate about engaging and helping people across the country. With competitive pay and benefits that start on your first day, Assurants a company ready to invest in you. But dont take our word for it. Our benefits speak for themselves. Heres just a peek at what we offer:

* Generous paid-time-off package with 23 total days, including holidays, within your first year

* Undergraduate tuition reimbursement programs

* Various work schedules and potential to work from home

* Stock purchasing options along with a 401k and additional financial resources

* Potential to share in the companys success through a performance bonus

* Health, dental and personal wellness plans

* And more

The **Customer Care Specialist** is a key position within Assurant because youre the voice of our organization and clients. Youre highly valued as our customers primary point of contact, and you care about helping others. The customer experience is at the forefront of all you do, exceeding expectations at every turn. Youre a listener, problem solver and believe in quality. You enjoy being on the phone, and customers hear your smile as you patiently help them find a resolution.

**Why You Should Consider This Role**

* You love helping and connecting with people.

* Youre a problem solver who likes to think on your feet and enjoys a challenge.

* You thrive in a fast-paced, changing environment.

* You believe the details are important and actively listen for them.

* You go above and beyond because you want to, not because you have to.

**What You Will Like**

* The diversity every day and every customer is different.

* The opportunity to demonstrate your unique problem-solving abilities to our customers and to the rest of your team.

* The difference in the value Assurant places on great customer service and the recognition youll receive from our customers and our leaders when you exceed our customers expectations.

* Opportunity to learn, grow and advance within our Fortune 500 company.

* Competitive starting pay in a highly motivated pay-for-performance environment.

**The Details**

* Handle in-bound calls from our customers by researching and resolving loan-level inquiries in hazard insurance, mortgage banking and property loss.

* This role requires listening to our customers concerns and showing empathy while resolving their issues.

* Because every customer is different, we expect you to take the initiative to truly understand our customers current challenges, solve them and use your expertise to proactively help them avoid future challenges.

* You may be asked to participate in special projects, assume new responsibilities and adjust priorities as requested.

* A robust paid training environment enables you to learn the business, the systems, the policies and, most importantly, how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.

Assurant is the company that protects and secures the places people live and the things they buy. Were a Fortune 500 company with approximately 16,000 employees in 21 countries across North America, Latin America, Europe and Asia-Pacific. We help keep life running smoothly for more than 300 million people around the world. Protecting 38 million mobile devices. 40 million motor vehicles. 80 million appliances. 36 million mortgages. And that's just the beginning.

**The Ideal Candidate Will Have**

* Strong attention to detail

* Great conversation skills and ability to WOW customers on every call

* Excellent verbal, written and listening skills

* Relentless drive to own the customers problem and resolve it

* Ability to adapt well to change

* Ability to work well in a fast-paced environment

* Ability to think outside of the box to resolve problems

* Ability to multitask using technology, including call handling, loan-level review and call documentation

* Minimum high school diploma or GED, and 1 year of work experience required

* College degree with 0-1 year of work experience, preferred

* If you are being hired for a remote position, you are required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side. You can test your internet speed at or by contacting your service provider.

Tell us about a day in the life of your role % buffered00:00 00:00 **Transcript**My name is Carlene Tillman. I'm a senior customer service representative in the Georgia office. My journey started here at Assurant 15 years ago as a temporary employee and since then, I've worn several hats, including a leadership role. A day in the life for me here at Assurant is going the extra mile, making sure I assist my customers, the insurance agents, as well as my colleagues to the fullest and the best of my ability. Loving what I do is doing what I love and that's taking pride in my work, my personal growth, as well as helping and assisting daily. I am definitely looking for several more years of service here at Assurant.

Video length 0:50 My name is Carlene Tillman. I'm a senior customer service representative in the Georgia office. My journey started here at Assurant 15 years ago as a temporary employee and since then, I've worn several hats, including a leadership role. A day in the life for me here at Assurant is going the extra mile, making sure I assist my customers, the insurance agents, as well as my colleagues to the fullest and the best of my ability. Loving what I do is doing what I love and that's taking pride in my work, my personal growth, as well as helping and assisting daily. I am definitely looking for several more years of service here at Assurant. Carlene Sr Customer Care Specialist **Join our talent community**

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