Job Details

** Branch Manager**

**Job Category****:** Management **Requisition Number****:** BRANC03055 Showing 1 location **Job Details**

**Description**

**COMPANY DESCRIPTION**

Rite-Hite Corporation is the world leader in the manufacture, sale, service and installation of loading dock equipment, vehicle restraints, high speed doors, high volume, low speed fans and much more - all designed to improve industrial safety, security, design, energy consumption and environmental control. Due to extensive growth, Rite-Hite Environmental Enclosures Corporation has an opening for a Branch Manager in our office in Morrow, GA. This position is responsible managing all branch personnel and thereby maximizing profitability and customer satisfaction in the assigned area.

**JOB DESCRIPTION**

This position is responsible managing all branch personnel and thereby maximizing profitability and customer satisfaction in the assigned area.The position must maintain up-to-date technical knowledge on all products and services, as well as major industry trends and competitive products.

This position is responsible for enforcing all Company policies and performance standards. This includes making all employees aware of these policies through an effective orientation, communicating changes, setting expectations for performance, and holding employees accountable through the use of corrective action as appropriate.

This position is responsible for meeting or exceeding the sales budgets within the assigned area, as well as ensuring repetitive sales through the development of positive long-term customer relationships. This is accomplished through effective management and training of the sales team, providing guidance in the form of sales training, including the development of sales strategies which result in maximizing the effectiveness of the salespeople in the field.

Provides ongoing assistance to the sales force through direct sales involvement as needed. Is directly involved in maintaining relationships with major customers in the assigned area.

Supports overall company sales initiatives as they relate to the assigned area.

This position will be responsible for establishing annual objectives for all sales employees as well as required disciplinary actions.

This position is responsible for building a strong Service Team, including both field and shop operations. This includes forecasting personnel needs to assure sufficient staff is available to meet demand while keeping overtime costs within acceptable parameters, and screening and hiring new employees.

This position is responsible for ensuring that all Technicians are trained, including initial as well as ongoing training, and ensuring progress in completing the Technician Training Standard and movement through the ASAPP levels of development.

This position is responsible for managing the safety of all Technicians. This includes ensuring initial and periodic safety training, ensuring that all Technicians have proper, functioning safety equipment, periodic inspections of equipment and safety audits, and enforcing safety policies and compliance with applicable occupational safety and health regulations. Should an accident occur, this position is responsible for completing the proper documentation, investigating the accident, and taking appropriate steps (including corrective action, if warranted) to minimize future risks. In addition, this position is responsible for the branchs fleet management and DOT compliance.

This position establishes proper inventory levels for the branch, develops processes and procedures to ensure that these levels are maintained; and manages personnel to ensure these levels are maintained without accumulating excess inventory.

Manages field and shop personnel to ensure maximum customer satisfaction, efficiency, and quality of work. Ensures the efficient scheduling of all work in the branch.

This position is responsible for managing all branch expenses, including labor, supplies, materials, and travel costs. Reviews financial reports monthly, identifying areas of good and poor financial performance, trends, and ways to improve profitability.

This position serves as a resource to the sales staff by assisting with the technical aspects of sales. This position will also serve as the point person for any customer having a technical question on our product or a service related question.

**PRINCIPAL ACCOUNTABILITIES**

Maximize profitable sales and penetration of assigned key accounts

Ensure that established sales goals are met or exceeded for assigned sales personnel

Ensure repetitive sales through the establishment of positive long-term customer relationships.

Ensure customer needs are met by promoting a team environment which results in effective coordination of the sales and service efforts.

Maintain a staffed, trained, and motivated sales & service team that works safely and efficiently.

Ensure customer expectations are exceeded in the maintenance, repair and service of equipment.

Exceed budgeted targets for profitability.

**SUPERVISORY RESPONSIBILITIES**

Directly supervises 1-3 employees in the Sales Department, 4-10 employees in the Service Department, and 1-3 administrative employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

**EDUCATION and/or EXPERIENCE**

This position requires a four year degree in Business Management, Marketing or a related field. In addition, this position requires a minimum of three to five years related experience, preferably in an operations management capacity. Equivalent combination of education and experience will also be considered. The qualified candidate will possess a thorough understanding business operations, as well as mechanical and technical aptitude needed to manage the shop and field service. Proficiency with the Salesforce CRM is helpful.

**WE OFFER**

In return for your skills and hard work, Rite-Hite offers competitive pay with annual merit reviews, a comprehensive benefits program (medical, dental, vision, disability and life coverage), and a retirement program with 401(K) including a company match, and profit sharing. We also provide excellent training and ample opportunity for advancement.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.

**Qualifications**

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