Job Details

**Islands Management Company, LLC**

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**Job Title**: Resort Cart Attendant

**Department:** Guest Services/Concierge

**Reports To**: Front Office Managers/Director of Rooms

**FLSA Status:** Non-Exempt

**Prepared Date:** 03/2018

**Revised:** 10/2021

**Resort Cart Attendant**

**SUMMARY** Nestled on the shores of Lake Lanier lies Lanier Island Resort an island destination spread out across 1200 acres unlike any resort in Georgia. Our property features 282 guest rooms, indoor/outdoor meeting spaces, golf course, multiple dining options, nature trails, and other points of interest. As a Resort Cart Attendant, youll be responsible for delivering the utmost in guest satisfaction and helping to create memorable experiences for all of our guests. Youll ensure golf carts are in proper working order, prepare golf carts for our guests, offer local insights, and assist guests with navigating the islands. In return, Lanier Island Resort offers competitive compensation, benefits, flexibility, and other perks to make your experience as memorable as our guests.

***ESSENTIAL DUTIES AND RESPONSIBILITIES*** include the following. Other duties may be assigned.

Deliver exceptional guest service by anticipating and responding to guests needs promptly and courteously.

Maintain good working relationship and open lines of communication with all departments

Meet and greet guests and their families in a warm, friendly, and professional manner in accordance with Lanier Islands policy and procedure

To ensure that any problems with resort carts are handled quickly, efficiently and courteously

Responsible for the delivery and collection of resort carts reserved by groups

Responsible for washing the resort carts to maintain their cleanliness and usability

Keep the outside area uncontested, neat and clean. Do not allow carts to clog passage area, arrange them neatly after having being uses

Help keep all working areas attractive, neat and clean free of trash and waste

Excellent listening skills and eager to provide excellent service

Uphold the hotels commitment to gracious hospitality and attend all staff courteous training programs

Be an ambassador for Lanier Islands by assisting guest with other island activities

Have knowledge of daily property events, restaurant schedules and hours of operation. Daily functions, local attractions, traveling directions, LLI history, and other local amenities offered to our guests

Continually be updated on weather conditions

Establish relationships with and provide personalized service to resort guests

Responsible for the oversight of guest Golf Cart Rentals to include inspection

Responsible for cart cleanliness, cart supplies, cart conditions and fueling. As well at the rotation of carts to ensure uniform usage amongst the fleet.

Tracking and reporting the need for supplies necessary for day to day operations

Perform other duties as required

**SUPERVISORY RESPONSIBILITIES:** None

**QUALIFICATIONS** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**EDUCATION and/or EXPERIENCE**

Guest service experience

**LANGUAGE SKILLS**

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondences, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, Guests, and the general public.

**REASONING ABILITY**

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

**CERTIFICATES, LICENSES, REGISTRATIONS**

Valid State Drivers License and clean MVR (3 years)

**PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms. And talk or hear. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

**WORK ENVIRONMENT** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but varies.

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Company : Lanier Islands

Position : Resort Cart Attendant

Status : Part Time

Shift : First (Day), Second (Afternoon), Third (Night)

Req # : 6344606

Date Posted : October 01, 2021

Location : 7000 Lanier Islands Pkwy., Buford, US, GA, 30518

Job Category : Guest Services