Job Details

Nous recherchons un **Inbound Customer Service Rep (Work from Home)**

At Bank of the West, our people are having a positive impact on the world. Were investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve peoples lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, were a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

**Job Description Summary**

Our Contact Center Representatives help prospective and existing customers with a variety of banking related questions and needs. This position needs a master multi-tasker with great attention to detail to navigate between multiple programs and systems while assisting customers. A general working knowledge of general products and services is helpful but can be taught. Our Contact Center Representatives also have the opportunity to work on additional projects such as mentoring or one of our many advocacy groups; expanding their knowledge and consequently expanding their future career opportunities with Bank of the West. **This position has the option to work in one of our key hubs (San Ramon, CA, Tempe, AZ, Omaha, NE) or to work remotely as long as it is in within our 27 state working footprint which includes AZ, CA, CO, FL, GA, ID, IA, IL, KS, MI, MN, MO, NE, NV, NM, NC, ND, OH, OK, OR, SD, TX, UT, WA, WI, WY, NY.**

Pay: $15.00/hr (Bilingual Spanish $16/hr)

Training: (minimum 4 weeks) Monday-Friday 9:30AM-6:00PM CST starting March 7th

Available Shfits:

Work schedules are released in and will adjust to Central Time Zone (Adjust to your time zone)

**Schedule A**: (Part Time) Monday-Saturday 7:00 PM to 12:00 AM; Sunday and 1 other day off during the week

**Schedule B**: Sunday 9:00 AM to 5:30 PM; Monday-Friday 11:00 AM to 7:30 PM; Saturday and 1 other day off during the week

**Schedule C**: Sunday-Friday 11:00 AM to 7:30 PM; Saturday and 1 other day off during the week

**Schedule D**: Monday-Saturday 12:00 PM to 8:30 PM; Sunday and 1 other day off during the week

**Schedule E:** Sunday-Friday 2:00 PM to 10:30 PM; Saturday and 1 other day off during the week

**Schedule F:** Monday-Saturday 2:00 PM to 10:30 PM; Sunday and 1 other day off during the week

**Essential Job Functions**

* Effectively listen to customer requests and process transactions. Support non-English speaking customers by utilizing the Language Line process to better serve them.

* Share information on bank products as requested by the customer

* Help customers with account maintenance including address changes, check orders, stop payments, account closings and ATM/Debit card captures.

* May respond to customer inquiries via email.

* May support the customer with posting functions for debit card requests.

* Troubleshoot customer pain points by adhering to a strict set of procedures on what we're allowed to do and/or not do for the customer.

**Other Job Duties**

* Performs other duties as assigned.

**Required Experience**

* Requires knowledge of systems, procedures, and products

* Follows basic work routines and standards

* Strong written and verbal communication

* Ability to multi-task while maintaining accuracy

**Skills**

* Understands and adheres to all training and bank policy, laws and regulations applicable to role.

* Effectively use all applicable systems, technology and software to perform job functions.

* Ability to communicate effectively, courteously and provide the customer with accurate information.

**Equal Employment Opportunity Policy**

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations. **Primary Location:** United States-Georgia-General GA **Job Type:** Full-time **Job:** Customer Contact Center / Customer Service **Reference:** 061305 * **Your Privacy**

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