Job Details

** Customer Service Manager**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO001912 Showing 1 location **Job Details**

**Description**

Delta Apparel, Inc., along with its operating subsidiaries, DTG2Go, LLC, Salt Life, LLC, and M.J. Soffe, LLC, is a vertically-integrated, international apparel company that designs, manufactures, sources, and markets a diverse portfolio of core activewear and lifestyle apparel products under the primary brands of Salt Life, COAST, Soffe, and Delta.

Delta Apparel is seeking a **Customer Service Manager** to join our growing team in our Duluth, GA office. The Customer Service Manager is responsible for ensuring the satisfaction of all customers and running an efficient and effective department at all times.

**Essential Duties & Responsibilities**

* Supervising the daily operations of the customer service department

* Setting customer service goals for team members and helping them reach those goals

* Coach and mentor team members with a focus on professional development and upstream thinking

* Drive improvements in customer satisfaction across channels

* Develop metrics to measure the growth and performance of the team, and provide reports as needed

* Improve customer service experience, create engaged customers and facilitate organic growth

* Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes.

* Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.

* Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions Working with customers, field sales representatives, and sales management to secure and service key orders and accounts

* Working cross functionally with internal departments to insure timely availability and shipping and status of orders;

**Qualifications:**

* BA/BS degree or related experience

* 6+ years of work experience with 3+ years of direct people management experience preferred

* Experience building and scaling Customer Success operations, in a fast-paced environment

* The ability to effectively influence and communicate

* Excellent written and verbal communication skills

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)