Job Details

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.Technical Sales RepresentativeFull Time AL - Opelika, Opelika, AL, US26 days ago Requisition ID: 1524Role SummaryProvide technical and customer service support to end customers and distributors while supporting sales efforts through product education, troubleshooting, and solution-based recommendations. Partner with internal teams to improve the overall customer experience and support dealer and customer success.Key ResponsibilitiesRespond to customer and dealer support tickets via phone, email, and ticketing systemProvide technical assistance with diagnosing and troubleshooting customer vehiclesAssist customers and dealers with flash tuning and calibration-related issuesIssue RMAs and coordinate returns for faulty productsDocument technical issues and escalate findings to the Quality Control and Engineering teams as neededCollect and document data as requested by the calibration engineering teamEducate customers and dealers on products, features, and best-use applicationsSupport sales efforts by answering product and service questions, identifying appropriate solutions, and suggesting additional products or services when applicableAssist the Sales team with dealer and customer inquiries and technical requestsMaintain accurate CRM records, including customer interactions and profilesResolve product or service issues by identifying root causes, coordinating solutions, and following up to ensure resolutionParticipate in company events, trade shows, and dealer-facing activities as requiredStay current on new products and proactively educate customers and dealers on updatesQualifications & ExperienceHigh School Diploma or equivalent required2–3 years of experience in customer service, technical support, or a customer-facing technical roleStrong computer skills and ability to navigate CRM/ERP systemsStrong analytical and troubleshooting abilitiesExcellent interpersonal, communication, and customer service skillsAutomotive technical aptitude with hands-on troubleshooting experience preferredEuropean automotive enthusiast strongly preferredHolley is an Equal Opportunity Employer committed to building a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, disability, or any other legally protected status.If you require assistance or accommodation due to a disability during the application process, please contact human resources.#J-18808-Ljbffr