Job Details

Guest ExperienceMust have an outgoing and positive attitude in dealing with guests. Greet all guests in a timely manner (3-5 seconds at most). Ensure that each guest has a positive, long‑lasting impression of the Wingstop experience. Handle all orders and inquiries in a friendly and professional manner. Ensure that we provide a quality product to all guests with quick and friendly service. Immediately notify the General Manager of all guest issues or complaints. Resolve low level guest issues with efficiency and a positive attitude.Financial ManagementControl cash, property, product and equipment; build sales, control labor and food costs.Operations ManagementMaintain operational standards and requirements in the restaurant; identify and communicate maintenance problems to the Facilities Department; maintain all facilities to Wingstop's company standards; ensure communication is passed across organization from the General Manager and District Manager to every team member in the restaurant. Use company-provided tools to coach, mentor and develop team members to ensure a high performing restaurant team; leverage the support of the Restaurant Support Center; ensure all risk management issues are in compliance with company standards.Essential SkillsGuest service mentality; has a genuine desire to serve the guestsMaintains a calm, tactful demeanor when dealing with difficult situationsManages multiple projects and timelines with a sense of urgency and follow‑throughWell organized and detail orientedOngoing learner; exhibits insatiable curiosity and an interest in self‑improvementHas an outgoing personalityStrong work ethicOther duties as assignedQualificationsStrong written and verbal communication skillsInitiative and assertivenessStrong interpersonal skills and conflict resolution skillsStrong leadership skills and ability to manage, train, develop and motivate a diverse crew that is highly engagedPassionate about hospitality and serving the guestAbility/flexibility to work a changing schedule including mornings, evenings, weekends and/or holidaysAbility to problem solveAbility to accept feedback and willingness to improveAbility to set goals, create action plans, and implement those plansAbility to measure performance, subjectively and objectivelyCultivate attractive culture within the restaurantAmbassador and representative of the culture of the brand and the mission to Serve the World Flavor#J-18808-Ljbffr