Job Details

Real Floors is now the largest multifamily flooring provider in the country!

JOB TITLE: Customer Service Representative

JOB TYPE: Full Time

HOURS: Monday - Friday (8:30AM - 5:30PM)

LOCATION: Columbus, GA (On-site)

COMPANY OVERVIEW:
Real Floors, Inc. has been recognized as a Top Workplace for 10 years in a row! We have a strong, positive, family-oriented culture. We highly value our employees, and we provide amazing benefits! We are the leading wholesale flooring providers in the countrywe provide flooring installation services to the multi-family industry (apartments, student housing) and to the growing Single Family Rental Homes market.

About the Role:
Join Real Floors, Inc. as a Customer Service Representative and become a key player in our success. In this office-based role, you'll be the vital link between our customers and subcontracted flooring installers, ensuring smooth communication and timely resolution of issues.

What You'll Do:

• Process and manage incoming customer orders via phone, email, and our online portal.
• Provide clear and helpful solutions to customer inquiries and direct them as needed.
• Maintain accurate records, ensuring all order details, billing, and payroll data are correctly entered.
• Coordinate with internal departments to resolve any issues related to orders and installations.
• Communicate with subcontracted installers via SMS regarding job site deliveries.

What We're Looking For:

• Bilingual fluency in English/Spanish (Preferred)
• 2+ years of customer service experience, preferably over the phone.
• Strong computer skills, with the ability to learn new systems quickly.
• Detail-oriented with excellent organizational skills and a proactive approach to problem-solving.
• Professional communication skills, both verbal and written, with a focus on customer satisfaction.
• Experience with Gmail, Google Docs, Sheets, and Shared Drive is a plus.

AMAZING BENEFITS:
Paid Time Off (PTO)
Paid Holidays
FREE Life & Disability Insurance
Health Care Insurance - Company pays most of the cost!
Dental & Vision Care Insurance options
Retirement 401(k) + GENEROUS company match
Annual Bonus Potential
Fitness Membership Reimbursement
Employee Referral Bonus Program
More!

Real Floors: We Live "Got-Your-Back-Ability" Every Day!

NOTE: Principals only. Recruiters, staffing agencies and other third parties will not be considered.

Real Floors, Inc. & Real Floors Commercial, Inc. provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.